To keep our small but beautiful glamping site running cleanly, safely and smoothly we ask the following:

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Parking

Park in the arena field and use the trolley provided to move your baggage to your accommodation. For the safety and security of all our guests if the outer green gate is locked please lock it behind you when entering/leaving the site using the pin code padlock provided.

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Glitter, confetti and balloons

Popped balloons are dangerous for wildlife, while glitter stays in the soil for years.  Biodegradable glitter and confetti only please and only use balloons to decorate inside spaces.

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Noise

There’s a kind of hush… all over Milberry Green Meadows from 10 pm so you can get a wonderful, good night’s sleep (and so can the moles). Although we are quite a way from other local residences, sound travels far in the countryside and we ask you to respect our neighbours’ peace and quiet and that of other guests. Strictly no amplified music allowed, with the exception of the Hub until 10 pm.  Mobile phone music is okay without speakers, up to 10 pm. If you cause a disturbance and continue to do so after being asked by us to stop, we reserve the right to ask you to leave.

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Eating/drinking

Eating and drinking is not permitted inside the bell tents. In order to keep the tents feeling clean for you, we have a no food rule.  You can eat around the fire circle, inside the Hub, or on the picnic benches. Just please not where people sleep. If you are staying in the shepherd’s huts you may eat in there but please keep it clean and tidy.

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Drinking Water

The water in the shepherd’s huts is safe to drink, and there is drinking water available at the toilet/shower block. You can fill your water container up there. Occasionally in very cold weather the pipes will freeze and if this happens we will provide bottled drinking water for the shepherd’s huts but you may not be able to take a shower.

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Fire Safety

Only use kindling, logs and fire-lighters provided, do not throw anything with batteries nor empty aerosols into the fire.   Fire extinguishers are available in the Hub, and the shepherd’s huts. The fire meeting place in the event of an evacuation is the shelter by the arena.

Outdoor fires are only permitted in the communal fire pit at the Hub.

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We provide a starter set of logs, fire-lighters and kindling for the huts. If you need more, or for the communal fire pit, you can order it when booking or if we are on site please ask us for a bag. There is a small charge. You may provide your own wood but please ensure it is well-seasoned, untreated wood to ensure a cleaner burn and avoid using any treated, painted, or varnished wood as it can release harmful chemicals.

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We’d like you to stay safe, so please make sure your stove is out before getting your zzzs so we can all breathe easy overnight.

 

Smoking and vaping are not permitted onsite with the exception of the shelter next to the arena.  Please dispose of butts in the ash bucket provided.

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We encourage you to use the barbecue provided to cook with as it’s all part of the experience, but if you wish to bring your own please ensure it is raised off the ground. There are bricks in the Hub for you to help yourself and you can also request a disposable BBQ for a small fee if we are on site. We may ask you not to use barbecues etc in windy, dry weather for safety's sake.

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Under no circumstances should any fires or open flames be taken into or lit within 6m of the tents or inside the tents.

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Children must be supervised at all times.

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All tea lights in the shepherd's huts must be kept in the holders provided.

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If the Fire Severity Index is high, we may restrict fires with naked flames on site for your safety and that of other guests.

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Recycling and waste

Labelled recycling and rubbish bins may be found inside the Hub. There should be bin bags in the Hub but please ask if they run out. As you leave, please take your rubbish and recycling to the big Veolia bins to the right of the gate as you exit.

 

Problems?

We are often out and about on site but if you can’t see us please call and we will see if we can sort it out :) 07943 992921.

 

Booking and deposit terms and conditions

When you book a stay here, you are agreeing to these terms and conditions at the point of booking.

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Bookings for individual tents

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Bookings can be made by completing the online booking form or by telephone or email. Please call 07943 992921 or email glamping@milberrygreen.co.uk.

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To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is up to two adults for shepherd's huts, up to two adults and two children for 5 m bell tents and up to two adults and three children for our 6m bell tent. Children’s beds are fold out chair beds or camp beds.

 

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

 

Milberry Green Meadows will request details of the lead booker in your party and type of additional guest e.g. adults or children. We will also ask for car registration details of all guests for health and safety purposes.

 

A 15% deposit is required to reserve the site for your chosen booking period. To complete the booking, the balance of full payment must be paid and received in full, 12 weeks prior to the date of your stay. Should the balance of your payment not be received in this time frame then we reserve the right to cancel your reservation and rehire the site. You will be notified of this cancellation via email. The deposit is non-refundable as it covers costs incurred and services provided to enable your booking. These include, but are not limited to, marketing and PR, property inspection fees, owner management, booking management, credit card fees and customer service.

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A booking is completed once Milberry Green Meadows has received payment in full and sent email confirmation to your email address.

 

Payments can be made via our online booking system.

 

A maximum of two glamping units can be booked via our website. Please contact us for group bookings larger than this. (Call 07943 992921 or email glamping@milberrygreen.co.uk). We are a family-friendly site and while we welcome group celebrations we cannot accommodate noisy parties that might disturb sleeping children. Group bookings are at the owners' discretion. 

 

All guests agree to respect the privacy and peace of neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.

 

Group Bookings for Exclusive site rental

Exclusive site bookings need to be made directly with the campsite and not through the online booking system. Please call 07943 992921 or email glamping@milberrygreen.co.uk.

 

Changing a Booking

Once a booking has been accepted and confirmed by Milberry Green Meadows, the booking can only be changed with the written agreement of Milberry Green Meadows.

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Cancellations – Individual Hire

No refunds are payable for individual glamping tent bookings. Individual tent bookings are non-transferable unless by written agreement of Milberry Green Meadows.

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Wanderlust Camping Club

Your booking includes membership of Wanderlust Camping Club, unless you are already a member in which case the cost of your booking will be reduced accordingly.  Every time that you stay at a Wanderlust Camping Club site a small fee goes to the club. When you stay at one of their sites the lead guest automatically joins the club. You will be added to their mailing list and will occasionally receive updates such as information on new sites and donations. You can ‘opt’ out of emails any time by contacting the club directly.   

 https://wanderlustcampingclub.co.uk

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Check in & Check out

Check-in is between 3 pm and 7 pm. Check-out by 11 am. Early check-in from noon is available for a fee of £10. please select this option when booking.

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We ask that the tents and shepherd's huts are left clean and tidy. All pots, pans, plates and cutlery must be washed before departure. All rubbish/recycling to be placed in our main bins (to the right of the main gate as you exit.

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Damages 

By booking with Milberry Green Meadows you agree to leave all equipment, tents, furniture and furnishings in the same state you found them, and to leave the site clean and tidy when you depart.

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Should any facilities, equipment, or inventory, be damaged, as a result of inappropriate usage or behaviour, you will be held responsible for the cost of repair or replacement.

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Pets

No pets are allowed as we have wildlife and farm animals on site. 

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Children

This is a wonderful environment for children and we encourage them to enjoy it to the full, but they are your responsibility at all times. We would ask you to take particular care of them around any fires/naked flames.

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Personal belongings

Milberry Green Meadows takes no responsibility for the loss or damage of any personal belongings brought onto site. Please leave valuables at home.

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Covid-19

Milberry Green Meadows are not liable for refunds or any expenses you incur in the event we are prevented from fulfilling your booking due to COVID-19, or any issue caused or related to COVID-19. By placing your booking you acknowledge this and agree that you will not be entitled to any refund if your booking cannot go ahead due to any consequence of COVID -19. Please ensure that you have suitable travel insurance in place to cover this eventuality.

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Milberry Green Meadows are not liable for refunds or any expenses you incur in the event that you are unable to travel to fulfil your booking due to COVID-19 or any other reason. Please ensure that you have suitable travel insurance in place to cover this eventuality.

 

Milberry Green Meadows are not liable for refunds or any expenses you incur due to the need for self isolation or due to any illness whether it be COVID-19 or any other illness, which means that you cannot fulfil your booking at Milberry Green Meadows. Please ensure that you have suitable travel insurance in place to cover this eventuality.

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Force Majeure

Milberry Green Meadows are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, extreme cold, windy or other extreme weather, natural disaster, epidemics, pandemics, virus, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

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Future Bookings and Business Continuity

In the event of a change in ownership or management of Milberry Green Glamping Ltd, all existing bookings will be honoured or refunded according to these terms: Should any adjustments to reservations be necessary due to changes in business operations, guests will be notified promptly and offered a full refund.

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Hot Tub Use

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We will endeavour to have the hot tub ready for you to use when you arrive, but since we empty and sanitise it between guests, it may not be warm until the evening of your arrival. We promise you it will be sparkly clean!

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• Shower Before Getting In:

  • Rinse off in the shower before using the hot tub.

 

• No Breakable Items:

  • Keep glass and breakable items away from the hot tub.

 

• Mind the Crowd:

  • Just two people in the tub at a time.

 

• No Jumping:

  • To prevent accidents, refrain from jumping into the hot tub.

 

• Tie Up Long Hair:

  • Secure long hair to avoid it getting in the water.

 

• No Eating in the Hot Tub:

  • Enjoy snacks in other areas. No eating in the hot tub.

 

• Limit Your Time:

  • Don't stay too long. Limit use to 15-20 minutes and cool down if needed.

 

• Respect Quiet Hours:

  • Keep noise levels down after 10 pm to let everyone relax.

 

• No Pets:

  • For hygiene and safety, keep pets away from the hot tub.

 

• Use at Your Own Risk:

  • Be cautious. You're responsible for your safety.

 

• Close the Lid After Use:

  • Put the cover back on to save energy.

 

• Health Check:

  • If you have diabetes, high blood pressure, heart disease, or any heart-related issues, it's a good idea to talk to your doctor before using the hot tub.

 

• Skip if You're Unwell:

  • If you have open sores or infections, it's best to avoid the hot tub for now.

 

• Mum-to-Be Precaution:

  • If you're pregnant, have a chat with your doctor before hopping into the hot tub.

 

• No Booze by the Hot Tub:

  • Keep alcohol away from the hot tub. Drinking in it can make you feel sleepy and increase the risk of drowning.

 

• Watch Over the Kids:

  • Always keep an eye on little ones when they're near the hot tub. No under-thirteens in the hot tub.

 

• Mind Your Step:

  • Be careful when getting in and out of the hot tub. Some surfaces can be slippery.

 

• Stay Inside During Storms:

  • Don't use the hot tub when the weather is really bad, like during thunderstorms. It's safer to stay inside.

 

• Report Issues:

  • Let us know if something's wrong with the hot tub by calling 07943 992921.

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Changes to T&Cs

Milberry Green Meadows reserves the right to change the terms and conditions related to the hire and use of the campsite without prior notification of current or future clients.

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Milberry Green Meadows is the trading name for Milberry Green Glamping Ltd.